Terms & Conditions

These Terms and Conditions apply to all transactions and agreements between Ace Arboriculture and its clients.


1. Contractor: Ace Arboriculture (AA) representing all staff directly or indirectly employed by the company

2. Client: person commissioning specified works, unless it has been clearly stated that he/she acts on behalf of a third party

3. Quotation: written specification of the works as discussed on site and sent to the client

4. Works: refers to tree surgery, arboricultural advice and liaison with local authorities

5. Contract: agreement between AA and a client in which the client requires AA to undertake certain specified works and AA agrees to do this for a given remuneration


6. All quotations and cost estimates are without obligation

7. There is a "cooling off" period of 14 days on all quotations

8. Quotations are valid for eight (8) weeks from their date of issue, after which time the contractor is entitled to draw up a new quotation/amend costs

9. The contract takes effect on acceptance by the client, either verbally or in writing, of the quotation submitted by the contractor

10. The contractor commits to executing the works to the best of its ability, thereby employing sound professional knowledge, skills and experience, with due regard to the client’s requirements and in compliance with all relevant regulations and standards

11. The contractor shall take all necessary steps to ensure that the worksite is left clean, tidy and safe on completion of all works

12. Scheduled works should be cancelled by the client on a 24 hours’ notice basis. In this case Ace Arboriculture reserves the right to charge for any materials related to the scheduled works such as trees that have already been purchased by the contractor.

13. Costs of any additional works requested by the client falling outside of the original quotation will be specified in an additional quotation

14. The contractor reserves the right to delay or cancel works that: (a) are deemed a potential hazard (b) are affected by inclement / dangerous weather (c) interfere with the safe retention of wildlife habitats (d) are compromised by unforeseen circumstances

15. In the event of bankruptcy or liquidation of the client, the contractor is entitled to delay the contract, ask immediate payment of the remuneration agreed upon or annul the contract

17. In the event of a force majeure, including all exterior causes (foreseen or unforeseen) over which the contractor has no influence and which prevents it from meeting its obligations, the parties will agree to either suspend or annul the contract

18. The contractor’s contractual obligations end upon receipt of a written statement by the client approving the works undertaken. The client’s contractual obligations end upon receipt of the remuneration by the contractor


19. The contractor is responsible solely for damage that is the direct and demonstrable result of a shortcoming for which the contractor can be held accountable

20. The contractor does not accept liability for any damages to (underground) services that were not advised of by the client prior to commencement of the works

21. The client is responsible for informing neighbours in the event where works need to be carried out on their tree and which necessitates access to their property


22. The contract price takes into account factors such as travelling time, site conditions, parking costs, arrangements with local authorities regarding the safeguarding of the area, manpower required and the need for hired equipment

23. Invoices should be paid on completion of works, unless agreed otherwise. The contractor reserves the right to charge interest on fees outstanding for more than 30 days at the rate of 4% above the Current Bank of England interest rates per month, from the agreed date of payment, and every 30 days thereafter. Ace Arboriculture reserves the right to impliment Legal recovery on any balances still owed from 60 days after due payment.

Legal system applicable

24. The law of the United Kingdom applies to all legally binding transactions between the client and the contractor.

An image of Ace Arboriculture logo

Copyright © Ace Arboriculture Ltd 2013  - Site designed by Stonk Creative